Our Clients are our main priority and therefore we apply all measures to ensure that you are provided with exceptional customer support, high end trading technology and excellent trading conditions.
If you have any reasons to believe that we have not meet our obligations to you, please take a moment and fill in the Complaint Form available below.
Please make sure to provide us with as many relevant information and details as you can, in order to help us understand your problem. All Complaints reported to us are thoroughly analyzed and investigated in compliance with applicable regulations.
After receiving your Complaint, within 5 working days, we will provide you with a written acknowledgment, confirming that we have received your message. Your Complaint will be investigated by our Compliance Department and the Final Response will be sent to you within 2 months.
If you wish to familiarize yourself with the whole procedure, please refer to our Complaints Handling Manual.
If you think that you are not ready for a Live Account, start practicing on DEMO, as it is the best way for a new trader to enter the world of Forex and CFDs.
Derivatives on Virtual Currencies are complex, extremely risky, and usually highly speculative products. They entail a high risk of losing all the invested capital. The values of virtual currencies values are subject to extreme price volatility and hence may result in significant loss over a short period of time. Derivatives on Virtual Currencies are not appropriate for all investors. As such, you should not engage in trading in relation to such products if you do not have the necessary knowledge in this specific product or if you cannot bear the loss of the entire invested amount. You must be fully aware of, and understand, the specific characteristics and risks in relation to these products. Please refer to our Key Information Document regarding Derivatives on Virtual Currencies.
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